About the Cornwall Family Information Service

The Cornwall Family Information Service (FIS) is here to provide information and advice on family matters and support services, childcare, and things to do locally.

We support parents/carers, parents to be and children/young people from birth to 19 years, and up to 25 years if they have Special Educational Needs or Disabilities (SEND). 

You can find all our SEND information in one place called The Local Offer for SEND.

What can FIS help with?

Our website and directory of organisations, activities, and childcare is always available - allowing you to find:

• Childcare and Early Years providers
• Support and inclusive activities for children or young people with SEND
• Information about childcare funding
• Things to do and holiday activities
• Parenting programmes

Our Childcare and Early Years directory has access to the latest Ofsted (Office for Standards in Education) information. This ensures you’ll find approved and trusted childcare providers for peace of mind.

Our supportive team are also here Monday to Friday 9am to 5pm if you need extra help. Get in touch by contacting us online, by email: fis@cornwall.gov.uk or telephone: 0800 587 8191.

Find out more about our brokerage and support service if you are needing additional help finding childcare.

Early Help Hub

The Cornwall Family Information Service is based in Cornwall Council’s Early Help Hub.

The Early Help Hub is the ‘front door’ to a range of early help services led by Cornwall Council and Cornwall Foundation Trust.

The Early Help Hub also hosts a range of multi-agency services including:

• The CAMS (CAMHS) access Team,
• Family Information Service,
• Health Visiting/School Nurse Advice Line,
• Voluntary and Community Sector Coordinator, and
• The Autism Spectrum Disorder Assessment Team Screener.

For more information, please visit the Early Help Hub online.

Family Information Services from our neighbours

• Plymouth
• Devon
• Torbay
• Somerset

Statutory Duties

Councils have certain duties and functions (statutory duties) they must perform, provide or do. Cornwall Council relies on its different teams and services to deliver specific duties, and together, meet all their statutory duties.

Here are the statutory duties the Cornwall Family Information Service supports to deliver. Select each one to find out what it covers.