Accessibility and Help

Accessibility Statement and Guidance

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability and so we have tried as far as is reasonably possible to make our website accessible for everyone. We aim to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 at double-A level.

This website is run by Cornwall Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Zoom in up to 300% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

Technical information about this website’s accessibility

Cornwall Council are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How Accessible this website is

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Areas where this site is not fully compliant include:

  • Some pages contain minor HTML and CSS coding errors. These HTML errors are not under local control and are under review with the software provider (Synergy).
  • Some heading elements within widgets may not contain content for formatting purposes. To mitigate this, H1 headings are present at the top of all pages. Affected widgets are edited to fit within the context of the page as a whole, removing the necessity for heading content.

How to request content in an accessible format

If you need information in a different format contact us via and tell us

  • The web address (URL) of the content
  • Your name and email address
  • The format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us via

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response, contact the Equality Advisory and Support Service (EASS) via

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and these tests have been carried out internally.

What we’re doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above.

This statement was prepared on 15 March 2024.

Accessibility by device

Changing how your device looks and works can make browsing easier. For example, you may want to alter font size, contrast, or colors. You can make things easier for yourself based on the device you use:

For iPhones and iPads:

Learn how to adjust things on your iPhone or iPad.

For Android phones and tablets:

Find out how to change colors and text size on your Android device.

For Windows computers:

Discover how to make your computer friendlier.

For Apple computers like MacBooks:

See how to make things bigger and brighter on your MacBook.

If you use a computer, you can also change things in your web browser. Here's how:

For Microsoft Edge:

Adjust websites to make them easier to use in Edge.

For Google Chrome:

Change settings in Chrome to make it work better for you.

Searching for services or activities

The Family Information Service website provides search routes throughout the site to help you find what you need in our directory. The best way to find these search routes is to navigate to a page that best matches what you are looking for.

For example, if looking for childcare, you would go to the “Childcare and Wraparound Support” page, which is easy to find from the homepage. 

Once on the “Childcare and Wraparound Support” page, you have several buttons on which you can click.

Each of these leads to search routes (see image below).

Wrapround Childcare blue search route button

If you click on the “Wraparound Childcare” button, you will be taken to a search route which will give you all the options to find childcare near you.

Searching for phrases or keywords

When it comes to searching the entire site, the Family Information service website does not have a search function for phrases or keywords. You can still perform this kind of search if you would like, however, by following the instructions below.

On Desktop/PC:

If you are using a Desktop, PC, or Laptop to browse the site and want to find something quickly, you can use a shortcut called 'Ctrl + F'.

Simply hold down the Control key (Ctrl) and press the 'F' key. This will bring up a search box where you can type in what you are looking for. Keep in mind, this will only search the current page, not the whole Directory.

This shortcut works on any web browser you are using, like Chrome, Edge, or FireFox.

On MacBook/iMac:

If you are using a MacBook or iMac, you can also quickly find things by using the shortcut 'Command + F'.

Just hold down the Command key and press the 'F' key. This brings up a search box where you can type in what you are looking for. Remember, it only searches the current page, not the entire Directory.

This shortcut works on any web browser, such as Safari, Chrome, or FireFox.

On Mobile: Safari

When using an iPhone or Safari as your mobile browser, you can use the 'On this Page' feature to find what you need.

Open the page you want to search, tap the URL bar, and type in what you're looking for. Scroll down to 'On this Page' and tap 'Find'. Safari will locate the word or phrase you typed in.

This feature is available only on Safari.

On Mobile: Chrome or FireFox

For Android users or those using Chrome or FireFox on mobile, you can also use the 'On this Page' feature.

Open the page, tap the three dots in the corner to access the menu, then select 'Find in Page'. Type in what you are searching for.

This feature is available only on Chrome or FireFox.


Translation is possible using third-party programs on both computers and mobile devices. Below are instructions on how to do so. Keep in mind that third-party translation programs may not always be completely accurate.

On Desktop/PC or MacBook/iMac:

When using a computer, you can use Google Translate to translate web pages. Here's how:

Copy the URL of the page you want to translate (e.g., INSERT URL HERE)

Open a new tab and go to Google Translate at

At the top of the Google Translate page, click on 'Website'

Choose the language you want to translate into

Paste the copied URL into the text box>

Click on the blue arrow.

If done correctly, you will be taken to a translated version of the selected webpage.

On Mobile: Chrome (Android)

You can read the Chrome website for instructions on how to translate a page.

On Mobile: Safari (iOS)

If you have added an additional language on an iOS device, you can change the language in Safari. Here's how:

Tap 'aA' next to the URL address bar

Choose 'Translate'

If done correctly, you should see a translated version of the current webpage.

Get more help

AbilityNet provides guidance about how to: